Privacy Policy

This policy explains how ESKIZ Design & Build ("ESKIZ", "we", "us") handles personal information collected through eskiz.ca. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

When you send the inquiry form, we receive what you choose to enter:

• your name;
• a phone number or email address;
• the space you are interested in, your description of the project and the best time to call;
• the list of work and price range from the estimate page, if you chose to include it.

If you call or email us directly, we receive the details you share in that conversation.

We do not ask for payment details, government ID or other sensitive information through this website.

Why we use it

We use your information only to reply to your inquiry, discuss your project, prepare an estimate and, if we work together, to carry out the project. We do not sell, rent or trade personal information, and we do not use it for unrelated marketing.

By sending the form, you consent to this use. You can withdraw your consent at any time by writing to us.

Who processes it for us

We rely on a few trusted service providers to run this website and our email:

• Cloudflare hosts the website and processes form submissions. Like any web host, it may record technical data such as your IP address for security and to keep the site running.
• Resend delivers the email that carries your inquiry to us, and our thank-you note to you.
• Google Workspace hosts our mailbox, where your inquiry is stored.
• Google Fonts serves the typefaces on this site, so your browser connects to Google when a page loads.

These providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. They handle it on our behalf and under their own privacy and security commitments.

Cookies and your browser

This website does not set advertising or tracking cookies. The estimate page remembers the list you build in your own browser (local storage) so it is still there when you come back. That list stays on your device and reaches us only if you send it with the inquiry form. You can clear it with the "Clear all" button or by clearing your browser data.

How long we keep it

We keep inquiry details for as long as we need them to respond, to carry out and stand behind any work we do together, and to keep the business records the law requires. When we no longer need them, we delete them. You can ask us to delete your information sooner, unless we are required to keep it.

How we protect it

The website is served over an encrypted connection (HTTPS), and access to our mailbox is limited to the people who work on your project. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Write to us at info@eskiz.ca and we will respond within 30 days.

If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Children

This website is meant for adults planning work on their homes. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we change how we handle personal information, we will update this page and the date at the top.

Contact

Questions about privacy go to ESKIZ Design & Build: info@eskiz.ca or +1 437 665 6733.